Paying expenses in New Expensify is fast and easy—whether you’re reimbursing a teammate through a Workspace or sending money to a friend personally. You can pay using a connected business bank account or your Wallet.

How to Pay Expenses Submitted to a Workspace

To pay Workspace expenses, you’ll first need to:

• Connect a business bank account
• Ask the submitter to connect a personal bank account

Where to Find Workspaces Expenses to Pay

• On web, go to the navigation tabs on the left and select Spend > Reports > To-do > Pay
• On mobile, go to the navigation tabs on the bottom and select Spend > Reports > To-do > Pay
• Or, tap the notification you received via email, push, or text

How to Pay Workspace Expenses

1. Open the expense report from Spend > Reports or from the notification.
2. Tap Pay to continue.
3. Choose your payment method:
   • Use your connected business bank account
   • Or mark the report as paid manually
4. If you’ve paid before, your most recent payment method will appear automatically. To switch, tap the right side of the button to see all available options.
5. If this is your first time paying, you’ll be prompted to select your payment method after tapping Pay.

Note: Only bank accounts that match the report’s currency will appear as payment options. For example, if a report is in EUR, only EUR bank accounts are shown.

How to Pay Personal Expenses

To send a personal payment, you must first set up your Wallet.
Note: Personal payments are currently available only to U.S. customers.

Where to find Personal Expenses to Pay

• On web, go to the navigation tabs on the left and select Spend > Reports > To-do > Pay
• On mobile, go to the navigation tabs on the bottom and select Spend > Reports > To-do > Pay
• Or, click the notification you received

How to Pay a Personal Expense

1. Open the personal expense from your notification or Spend > Reports.
2. Tap Pay to proceed.
3. Choose your payment method:
   • Pay from your Wallet (personal bank account)
   • Pay from a connected Workspace/business account
   • Or mark the report as paid manually
4. If you’ve made a payment before, the most recently used method will be selected by default. Tap the right side of the button to view other options.
5. If this is your first time paying, you’ll be asked to select a payment method after tapping Pay.

How to cancel a personal payment before the recipient sets up their Wallet

When you pay a personal expense from your Wallet and the recipient has not set up their Wallet yet, the payment is held until they do. While it is held, you (the sender) can cancel it and have the funds returned.

1. Open the payment report.
2. Select More.
3. Select Cancel payment.
4. When asked Are you sure that you want to cancel this payment?, confirm to cancel.

The payment is cancelled and the held funds are returned to you. Once the recipient sets up their Wallet and the payment completes, Cancel payment is no longer available.

Note: Only the sender sees the Cancel payment option. The recipient cannot cancel the payment.

FAQ

How long does it take for the submitter to receive a payment?

For US-based ACH payments, if the payment is under $100 and your total withdrawals in the past 24 hours are under $10,000, the payment will process in one business day.

Otherwise, standard bank transfer times apply, and the recipient will receive their funds within 4–5 business days.

Can I pay someone in another currency?

You can reimburse Workspace expenses using business bank accounts in the following currencies:

• United States (USD)
• Canada (CAD)
• United Kingdom (GBP)
• European Union (EUR)
• Australia (AUD)

Note: Personal expenses paid with the Wallet can only be paid in USD.

Why don’t I see my bank account when I click Pay?

Only bank accounts that match the report’s currency appear as payment options. If you have a USD bank account but the report is in EUR, the USD account will not be shown. To pay the report, connect a bank account in the matching currency, or select Mark as paid to record a payment made outside Expensify.

How do I pay a report with only non-reimbursable expenses?

Reports containing only non-reimbursable expenses (e.g., company card charges) cannot be paid via ACH through Expensify. Instead, select Mark as paid from the Pay button dropdown to close the report.